FAQs
Common
You can use the trial form on the website to register for a free account. Alternatively email us at [email protected] or call us on 01279 456677 – we would love to talk to you and welcome you onboard.. Once we receive your application, we will call you with your password and security word. We have help documentation to guide you through setting up lists, sending, survey builder etc but we will ensure a dedicated account manager speaks with you and understands your objectives. We will be with you all the way.
No unlike some of our competitors your credit pool will not expire. They will be available for you month on month until you run out. To remind you, you can set up email alerts to notify you when your credits drop below a certain threshold.
Just give us a call on 01279456677 or drop us a note at [email protected] and we will allocate as necessary. You can run on a credit basis or invoiced monthly.
Yes, once you have a dedicated Long number or short-code you can set up as many keywords as you like. You can set up auto-response messages up or reply individually so your customers can truly start to have one to one conversations.
Just give us a call on 01279 456677 or drop us a note at [email protected] and we will allocate as necessary. You can have a choice of UK long numbers or shortcodes, prices vary. International long codes are available on request.
Yes inbound replies to your dedicated numbers can be forwarded to a given mobile number or email address. This ensures you never miss an important reply.
Yes you can import your customer database and make selections based on your filter criteria. For example, everyone in the Manchester office who are senior managers. This ensures you send your messages to your targeted list only.
Not yet but we have this on the development roadmap. Keep an eye on our news and twitter feeds for further details.
Yes, on average 98% of all SMS sent are opened within 2 minutes of being received, this make this channel excellent for reminders, alerts and quick survey polls. We have achieved response rates in excess of 60% on SMS surveys. You can capture information using, text boxes, multiple-choice questions, radio buttons, paragraphs etc. You are able to personalise your survey form theme bringing the survey look and feel of your company brand.
A salesforce application has been developed to populate inbound replies into your salesforce enterprise. There would be some custom development for Salesforce integration so call us to discuss.
Yes we can track who clicks on your unique URL and report on date and time.